Resume

Systems Administrator

HHM Health / DFW Metroplex / April 2023 – Present 

• Network Maintenance:

  • • • Ensure the stability and security of the organization's computer networks.

      • Monitor network performance and troubleshoot connectivity issues.

    • Server Management:

      • Install, configure, and maintain servers to support critical healthcare applications and services.

      • Perform regular server updates, patches, and backups.

• Security Implementation:

  • • • Implement and maintain security measures to protect sensitive healthcare data.

      • Monitor and respond to security incidents, ensuring compliance with healthcare data protection regulations.

• User Support:

  • • • Provide technical support to end-users, including healthcare professionals and administrative staff.

      • Resolve hardware and software issues promptly to minimize disruptions.

• System Upgrades and Migrations:

  • • • Plan and execute system upgrades and migrations to ensure the organization's technology remains up-to-date and efficient.

• Collaboration with IT Teams:

  • • • Work collaboratively with other IT teams to integrate and optimize healthcare systems.

      • Communicate effectively with colleagues to address technical challenges.

• Documentation:

  • • • Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guidelines.

• Backup and Disaster Recovery:

  • • • Implement and test backup and disaster recovery plans to ensure data integrity and availability in case of system failures.

• Compliance:

  • • • Ensure that healthcare IT systems comply with relevant industry regulations, such as HIPAA (Health Insurance Portability and Accountability Act).

• Monitoring and Reporting:

  • • • Implement monitoring tools to track system performance and generate reports.

• Vendor Management:

  • • • Collaborate with third-party vendors for system support and maintenance.

      • Manage vendor relationships and contracts.

    • Infrastructure Planning for Additional Sites:

      • Collaborate with relevant stakeholders to assess the IT infrastructure needs for potential new healthcare sites or expansions.

      • Develop and implement plans for scaling the existing IT infrastructure to accommodate additional sites.

      • Coordinate with other departments to ensure seamless integration of IT systems across multiple locations.

      • Evaluate and recommend technology solutions that align with the organization's growth strategy and enhance overall operational efficiency.

      • Plan and execute the deployment of IT resources, including servers, networking equipment, and software, to new sites in a timely and cost-effective manner.

      • Conduct risk assessments and implement contingency plans to mitigate potential challenges associated with expanding the IT infrastructure to additional sites.

Technical Support Staff

Casa View Baptist Church / Garland, TX / January 2022 – Present 

• Responsible for implementing and maintaining network infrastructure. Audio/Video/lighting equipment and software, Office 365 Environment, and Azure web services.

• Create , edit, and manage YouTube channel, Gap10 social media presence, and website. 

IT Technician Lvl. 1

HHM Health / DFW Metroplex / June 2017 – April 2023

• Providing first-line technical support for end-users.

• Managing user accounts, permissions, and security settings.

• Installing, configuring, and maintaining hardware and software.

• Assisting in basic network troubleshooting.

• Documenting technical issues, solutions, and IT procedures.

• Enforcing IT security policies and addressing vulnerabilities.

• Conducting basic IT training for end-users.

• Managing IT equipment inventory.

• Collaborating with IT team members and other departments.

• Adhering to organizational IT policies and procedures.

BYO Sales Associate

Micro Center / Dallas, TX / August 2015 – June 2017  

• Providing excellent customer service and assisting with component selection.

• Demonstrating in-depth knowledge of hardware and software products.

• Offering technical guidance on custom PC building, including troubleshooting.

• Promoting additional products and upselling to enhance the customer's experience.

• Processing orders accurately and maintaining a clean, organized BYO section.

• Conducting workshops on PC building and educating customers on the latest technologies.

• Collaborating with team members for a seamless customer experience.